Hi, I have particular issue with our out bound calls. When our agents received call via dialer they get ringing sound , after that the calls gets connected or disconnected. But in another campaign agents get calls with customer voice or VM. As I have changed the Leads set , and VOIP provider also. But the issue still persist. Please help
You havent provide enough information related to your system like …
Anyway it seems you carrier is answering the call before bridge the call with the remote party the call, a SIP trace could verify you get the 200 OK response after the 180 ringing
Thank you for your response.
Actually I’m bit confused to provide the information .
Asterisk version is 1.4.44
— (8 headers 0 lines) —
<— SIP read from 220.127.116.11:5060 —>
SIP/2.0 200 OK
Via: SIP/2.0/UDP 18.104.22.168:5060;branch=z9hG4bK6c7e828d;rport=5060
From: “61372404634” sip:email@example.com;tag=as2ca649f9
CSeq: 102 INVITE
Allow: INVITE, ACK, BYE, CANCEL, OPTIONS, MESSAGE, INFO, UPDATE, REGISTER, NOTIFY
Supported: path, replaces
Allow-Events: talk, hold, conference, refer
Remote-Party-ID: “Outbound Call” sip:firstname.lastname@example.org;party=calling;privacy=off;screen=no
o=FreeSWITCH 1492554203 1492554204 IN IP4 22.214.171.124
c=IN IP4 126.96.36.199
m=audio 23586 RTP/AVP 18 101
This is Australia call routing is perfect. But my issue is with USA call routing . if you see the dial plan its same as for USA call also . But USA calls are coming to our agents port with ring ring sound . and most of the USA are having this issue.
The log shows the call being answered. It doesn’t indicate at what stage the call was answered or what came before, such as Ringing or Progress.