Relatively new to this so please be patient with my terminology!
My company has just set up an Asterisk server using sip lines with Yealink T-2x handsets and we’ve pretty much set everything up except for a snag with call waiting.
When a extension is busy and another extension tries to contact it, the busy extension hears the call waiting tone, but the extension contacting the busy extension only hears the normal ringing tone.
My question as follows: is there any way to change the ringing tone for the person calling the busy extension so they hear something other than the normal ringing tone? We would be covered even if the person calling could hear the busy tone, as long as the first extension (talking) still had call waiting so they could see who’s calling them.
Hope this all makes sense to you!