Asterisk Recording Manager

[sachithsulakkhana]

Can we listen only agent answering call records, currently we can listen all the records having iVR paths as well

[Pooh]

On Wednesday 24 April 2024 at 08:02:35, sachithsulakkhana via Asterisk
Community wrote:

Can we listen only agent answering call records, currently we can listen
all the records having iVR paths as well

Asterisk does not have a “Recording Manager”. If you are using a GUI on top
of Asterisk such as FreePBX, then you should ask on the support forum for that
system, since Asterisk is just the underlying “engine”; it is not the
“vehicle” you are trying to understand the controls of.

If this is not the case, then please explain more what you mean by “Asterisk
Recording Manager”.

Antony.

–
I still maintain the point that designing a monolithic kernel in 1991 is a
fundamental error. Be thankful you are not my student. You would not get a
high grade for such a design

• Andrew Tanenbaum to Linus Torvalds

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[sachithsulakkhana]

Thanks for the reply,
accually we are not using any GUI i just wanted know /var/spool/asterisk/monitor/ save all the recordings
correct me if im wrong i just wanted know can we have all the agents answerd calls only (part of agent taking)

[ambiorixg12]

You will need to modify your dialplan so that MixMonitor saves those recordings with a special prefix. After that, you can use Linux grep to filter them

[sachithsulakkhana]

thanks you i will posted after the testing