We are running Asterisk 1.4.42 on a Ubuntu server, we integrated a third party call reporting software. The connect gets lost while the third party software is retrieving the call data from the asterisk server. This happens particularly when a call is made on the asterisk server. The manager connection is restored on the third party software after few seconds. This is happening randomly whereby most of the call data is missed due to the disconnection
/etc/asterisk/manager.conf is having the setting as below
secret = AMI_PASSWORD
deny = 0.0.0.0/0.0.0.0
permit = 127.0.0.1/255.255.255.255
permit = Third party software IP address
read = call
Please advice how to fix this issue.