Agent status and queue member status is not matched

[hsunryou]

Agent Status and Queue Member Status is not matched
like this…

• agent status

  localhostCLI> agent show 5000
  Id: 5000
  Name:
  Beep: beep
  MOH: default
  RecordCalls: No
  State: INUSE
  LoggedInChannel: PJSIP/IPPBX1-0000000d
  LoggedInTime: 1651110504
  TalkingWith: PJSIP/GATEWAY-0000000f
  CallStarted: 1651111039
  localhostCLI>

• queue member status

  localhost*CLI> queue show predictive
  predictive has 0 calls (max unlimited) in ‘fewestcalls’ strategy (5s holdtime, 52s talktime), W:5, C:8, A:0, SL:87.5%, SL2:87.5% within 20s
  Members:
  5000 (Local/5000@Agents from Agent:5000) with penalty 5 (ringinuse disabled) (dynamic) (Not in use) has taken 2 calls (last was 6 secs ago) (login was 560 secs ago)
  No Callers

[TheMark]

can you show how is the agent configured in your queue
also have you configured state_interface to something like Agent:5000

[hsunryou]

Thansk a lot
You’re right!!

in AddQueueMember(queuename,[interface,[penalty,[options,[membername,[stateinterface,[wrapuptime]]]]]])
I missed ‘stateinterface’