Using the queues-with-callback-members.txt file I have a working Asterisk system which allows an agent to login and get assigned to a queue and log out again.
I used the following line to add my agent:
This puts whatever the calling device is in the queue. However, in the example the line is:
I understand why someone may want to specify a specific device but what exactly is the ‘Local/’ mean and why append it with ‘@agents’?
Although my system is working, an explanation would be most appreciated.