Raw files (no .wav wrapper) in the codec used by the phone. You are allowed to have versions in multiple codecs. High compression codecs may cost less simply because there are less bytes to move, but only if they can be sent directly to the phone.
i believe that we go ulaw to the phones, so sln > ulaw shows 6000 in the translation matrix, which is the lowest.
The IVR will be talking to real landline phones (and potentially sip phones, and cell phones), over a trunk that uses ulaw.
Am I correct in assuming that using raw ulaw encoded files will be the least cpu intensive in this case? Is there anything special I need to do to make it skip the transcoding process (load file direct to phones) or will it do it automatically if it can?
[quote=“themrrobert”]
Am I correct in assuming that using raw ulaw encoded files will be the least cpu intensive in this case? Is there anything special I need to do to make it skip the transcoding process (load file direct to phones) or will it do it automatically if it can?[/quote]
If your incoming channel is a ulaw channel, then having file available in ulaw is the least computationally intensive, since there’s no transcode going from the source file format to the destination.