I want to connect a small office in Asia with a UK office via VoIP. I will be handling calls from one location in the UK. The asian office will be located in either Thailand or the Philippines (because of location - has to be close to where I live and have reasonable connectivity).
On the UK side I have a company who will send me calls via the internet with VoIP. So I just have to worry about the asian side.
I’ll take a broadband connection which is not shared (a business connection in the language of this part of the world). To start with I’d have a 512kbps/512kps broadband connection (this is not Europe!).
I understand I will get about 13 reasonable quality simultaneous conversations on this bandwith with G729 codec. I will have only five operators to start with. Will this be OK?
I will need to distribute incoming calls to my operators in rotation, considering when an operator is free, etc. Is this something which can be done using asterisk or do I need one or more other products? Can asterisk handle and address multiple head/hand sets?
I’m concerned about latency. Does anyone know what is the latency likely to be from the UK to Thailand or the Philippines? Is a conversation going to sound natural or jittery?
Apart from a server and headsets is there any other hardware I should have?
On another forum I saw someone had linked audio samples for G729 codec and others for comparision. But the link was dead. Doses anyone know where I can find such audio samples?
Thanks very much for any any help or suggestions.