If anyone is interested, my problem was that when accessing my mailbox, it took between 4 and 5 seconds before I could hear the: Please enter your password…
Now I changed gateway, and it’s fast as hell!! … Awesome! … So bascically, the gateway that you use is important!
or you can hit the # key after entering the mailbox, that ‘ends’ the digit string.
not sure if you’ve tried this, but our entire company basically uses the email capabilities to email the entire voicemail as a WAV attachment. our users love it because all the info is right there in the email, and they can easily get to VM from remote locations. it’s also nice to be able to forward a VM as easily as you can forward an email…
not saying the VM system isn’t nice - it’s friggin great!
anyways, just thought i’d mention the email functions, try them out if you haven’t.
… The way I programmed my VoiceMail in my dialplan, when you pickup the phone and press *98, it automatically ask you for your password because the system knows already which extension you’re at… If it wasn’t programmed like that, the same problem would have occured but instead of waiting 4-5 seconds before entering my password, I would have wait 4-5 seconds to enter my extension… All the * features programmed into my DialPlan took 4-5 seconds before it got processed… But now since I changed Gateways, all these * features are fast as hell… like no wait whatsoever… you press *98, boom, right away the VoiceMail picks-up… it’s awesome!
I had a similar issue with IVR, re the 4 second timeout, but I figured out what it was. My IVR had options 1 & 2. If the user hit one, it went straight to the option. If they hit 2, I’d get the delay. Reason? I also have extentions 200-250. * was waiting to see if I added more digits. Therefore, to avoid the delay, chose a number range that doesn’t clash with any other extensions. The * prefix is a quick fix.