Voice prompts - first part of some are cutoff


#1

We are having problems with the first part of some announcements being heard on our Polycom phones. The users hear something like ‘ssword’ instead of password as an example. Any suggestions as to how to fix this? Once in the systems things seem to work OK. TIA.


#2

Before anything that plays a prompt, the ideal thing to do is to put an Answer() and a Wait(.5) before the event that will play the prompt.

Try that and see if it doesn’t have the desired effect.


#3

[quote=“dufus”]Before anything that plays a prompt, the ideal thing to do is to put an Answer() and a Wait(.5) before the event that will play the prompt.

Try that and see if it doesn’t have the desired effect.[/quote]

I have found this to be the most effective:

exten => s,1,Answer()
exten => s,2,Wait(1)
exten => s,3,Answer

As many times if I left off the second Answer I would still get some of the message cut-off at the beginning. Now I never do.


#4

With 1.2 RC2, we have not needed the second Answer.


#5

Cool, now that I am on v1.2, I will remove and see how it goes.