# Voice mail file not playing

**URL:** <https://community.asterisk.org/t/voice-mail-file-not-playing/34875>\
**Category:** Asterisk Support\
**Created:** [April 14, 2011, 3:03pm UTC](https://community.asterisk.org/t/voice-mail-file-not-playing/34875 "2011-04-14T15:03:49Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![sampath11111](https://avatars.discourse-cdn.com/v4/letter/s/22d042/32.png) [@sampath11111](https://community.asterisk.org/u/sampath11111)\
**Post date:** [April 14, 2011, 3:03pm UTC](https://community.asterisk.org/t/voice-mail-file-not-playing/34875/1 "2011-04-14T15:03:49Z")

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Hi,  
I have configured voicemail for users. After mail has been recorded. i am not able play the audio files. When i play gsm file it shows as “Stream contains no data”, WAV file not playing. Please help me to fix this. I am using asterisk 1.6. Thanks

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**Author:** ![sampath11111](https://avatars.discourse-cdn.com/v4/letter/s/22d042/32.png) [@sampath11111](https://community.asterisk.org/u/sampath11111)\
**Post date:** [April 15, 2011, 5:46am UTC](https://community.asterisk.org/t/voice-mail-file-not-playing/34875/2 "2011-04-15T05:46:00Z")

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Opps… Sorry guys… Mistake from my side. Actuall mike is not working in my system. So that it creates empty files…

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**Author:** ![ketan.jadhav](https://avatars.discourse-cdn.com/v4/letter/k/a88e4f/32.png) [@ketan.jadhav](https://community.asterisk.org/u/ketan.jadhav)\
**Post date:** [April 15, 2011, 7:59am UTC](https://community.asterisk.org/t/voice-mail-file-not-playing/34875/3 "2011-04-15T07:59:53Z")

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The best way is; configure the recording format is wav49 in your voicemail.conf that will the best. you can play your voice mail file in any system without install any special codec.