Using Goto to handle toll-free numbers and sending them to a local number

Asterisk Asterisk Support
1

Hello there!

I created an IVR along with a local North American number that goes to it. I am adding a toll-free number and would like it to connect to the IVR extension as follows:

; extensions.conf
[some-context]
exten => _<local number>,1,Verbose(1,"Call IVR")
 same => n,Answer()
 ...
 ...
{remainder of IVR goes here}
; end of IVR

exten => _<toll-free number>,1,Verbose(1,"Connect to IVR")
 same => n,Goto(<local number>,1)

This is where my confusion comes in: when a caller dials into the toll-free number and Asterisk goes to the local extension, would the caller be charged long-distance for that? Would this cause my SIP provider to charge me double (for the toll-free usage and for the local number usage)? I’m obviously new to SIP and Asterisk, so I don’t want to make any assumptions on how it all works.

Thanks in advance for any help!

2

They will be charged the same as if you repeated the IVR, in full, under the toll free number.

By the way, why are you using the _ syntax with no wild cards in the number?

Goto does not create any new call legs.

3

Thank you!

As for the underscore usage, that was an oversight on my part. The numbers continued to work when dialed, so I never noticed them/needed to remove them. I’ll take them out now, but is there any particular harm in leaving them in?