Hi,
We’re setting up Asterisk for the first time and are looking for some guidance on a few things, in particular. We run a tech support company and are trying to find a way to have Asterisk manage the billing on a per incident basis for after hours support.
Does anyone have any experience with this and may offer some guidance:?: 
Thanks in Advance!
Do they have a ticket number before calling in ?
if it possible to give them one then account codes are the easiest way
Ian
Hi,
We hadn’t thought of that, but can create a ticket number pre* call-in I suppose. What are you suggesting?
Hi Basicly you will ask them via an ivr to enter their incedent number, this will be set as the account code for the call.
ian