Use PBX system to send alarm/reminder for every user to give a reminder call for following COVID-19 SOP’s

[FAKhan]

Since COVID-19 is spreading again, we want to keep reminding our members to take precautionary measures such as physical distancing, wearing masks, keeping rooms well ventilated, avoiding crowded areas, cleaning hands, coughing into a bent elbow or tissue etc.

For that we would want to use VOIP Phones in the company as an alarm/reminder for everyone. We would ideally want it to ring every 3 hours and share different precautionary messages with our members.

How can we achieve this?
Need guides or any module etc.

[FAKhan]

I tried the Intercom/Page but there is a disadvantage. it enables auto answer for all the calls all the time and when call comes the phone automatically answer the call and put the phone on speaker.

When I set my IP Phones Cisco 7940 to auto answer, all the calls will go to auto answer whether they are page calls or without page calls.

[FAKhan]

Currently I have tried the below solution.

I have followed a guide to setup this scenario (Reminder Alert Calls)

Step 1: I have created the Page Group 1009 from Paging and Intercom
Step 2: Add the Extension on which I want to use this Page.
Step 3: Created a dialplan in extensions_custom.conf and playback a file with Reminder alert audio.

   [ext-paging-custom]

exten => 10000,1,Answer
exten => 10000,n,Wait(3)
exten => 10000,n,Playback(/var/lib/asterisk/sounds/en/custom/COVID_19_reminder)
exten => 10000,n,HangUp()

Step 4: Running this script with command:

asterisk -rx ‘channel originate Local/10000@ext-paging extension 1009@ext-paging’

It’s all working fine but now what I want “when it places a call the CALLER ID is missing”
It’s going as Unknown.

How can I send CallerID and Caller Name like covid-19 Alert

Need little guide on this.

Really thankful.

[david551]

This appears to be a procedure for FreePBX. This forum doesn’t have expertise on FreePBX. Initial requests for peer support for FreePBX should go to https://community.freepbx.org/ and only be redirected here if you can re-pose the question in pure Asterisk terms.

In particular, Page Group has no meaning in Asterisk; it is a construct synthesized, presumably by FreePBX, on top of the primitives provided by Asterisk. Also /etc/asterisk/extensions_custom.conf doesn’t exist and won’t be read, if created, in an out of the box Asterisk; it is only read as the result of a “#include line” that FreePBX places in /etc/asterisk/extensions.conf.

Asterisk will only add Answer-After headers on dialplan paths that include an appropriate add header call, and one would normally only do this before calling the Page application, not before calling Dial.

[FAKhan]

how can we achieve this in Asterisk. Leave Freepbx aside.

[david551]

One way would be to call Set(CALLERID()=…), and SIPAddHeader(…) before calling Page(…). It looks like you can do the announcement with the A option for page, so could do almost everything in the Local channel.

If you use AMI to do the Originate, or a call file, you can specify a caller ID there. Most people would use a call file.