Unable to add /var/lib/asterisk/sounds/custom/Welcome.wav -

Hello everyone,

I installed Trixbox and updated all the latest files, but when I record my message for the Digital receptionist and and attempt to save it I get the following message:

Unable to add /var/lib/asterisk/sounds/custom/Welcome.wav - Can not read file!

Does anyone have any idea what I can do to resolve this issue? Thank you in advance for your help.

is the file actually named Welcome.wav.wav ? 2 things … it’s linux so case-sensitivity is all, and you shouldn’t bother specifying an extension when Playback’ing or Background’ing a file … just the filename

Thank you for the reply. The file name is what I was trying to name it after recording it and when I press the save button I received that error message. So I will try to name it all lower case and see if it works…Thanks.