Tranf/Redirect when Ringing


By default, asterisk will just tranf./redirect to an agent when the line is up, i mean, when number was reached and connected…

Is there a way to transf./redirect when ringing?

So, will ring on agent and the agent will hear ringtones… doesnt matter if it will get connected or not… like busy tone if not…


There seems to be a lot missing here. You are making assumptions.

Asterisk will do nothing without a dialplan. With the simplest dialplan, it has no concept of agents and will ring the destination number until it is answered.