sip_log_part.txt (32.6 KB)
We are faced issue that I describe below.We use softphone 3CX and Network connexion is ok in the client side. In the server side it is right also.
When there the call arrives into one agent, his softphone 3CX becomes frozen, I mean he does not able to pick or hang up the call, and the call’s still ringing. He has to wait more that one minutes to pick up the call.Normaly if the agent is not available to pick up the call it will be forwarding but it is not the case, the call does not forward to another agent in the queue and that our really problem. Consequence we lost more call in our production.
I join a part of the sip log, when this issue is happened for the agent 10503, may be that’s can help to understand the meaning of the issue.
In the log the state is ringing at 14:15:23 and the agent 10503 can’t do anything he has to wait and it’s at 14:16:35 that the is state is In use so he was waiting more 1minutes to pick up the call
Does someone have any ideas or suggestions, or Do we need to add more parameters in our configuration
Thank you so much