Strange CDR records

Asterisk Asterisk Support
1

Hi

I am seeing strange CDR records on calls to queues:

±--------------------±----------------±-----------±-----------±------------±------------------±-----------------±--------±-------------------------±---------±--------±------------±---------±------------±-------------------±----------±-------------------±------------±---------+
| calldate | clid | src | dst | dcontext | channel | dstchannel | lastapp | lastdata | duration | billsec | disposition | amaflags | accountcode | uniqueid | userfield | linkedid | peeraccount | sequence |
±--------------------±----------------±-----------±-----------±------------±------------------±-----------------±--------±-------------------------±---------±--------±------------±---------±------------±-------------------±----------±-------------------±------------±---------+
| 2019-09-06 09:48:44 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d0f | Queue | dealer_desk,mtTi, | 80 | 80 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170574 |
| 2019-09-06 09:48:50 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d10 | Queue | dealer_desk,mtTi, | 255 | 256 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170578 |
| 2019-09-06 09:48:55 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d12 | Queue | dealer_desk,mtTi, | 250 | 250 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170583 |
| 2019-09-06 09:49:00 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d13 | Queue | dealer_desk,mtTi, | 245 | 245 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170585 |
| 2019-09-06 09:49:06 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d14 | Queue | dealer_desk,mtTi, | 240 | 240 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170589 |
| 2019-09-06 09:49:11 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d17 | Queue | dealer_desk,mtTi, | 235 | 235 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170594 |
| 2019-09-06 09:49:16 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d19 | Queue | dealer_desk,mtTi, | 229 | 230 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170597 |
| 2019-09-06 09:49:21 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d1b | Queue | dealer_desk,mtTi, | 224 | 225 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170601 |
| 2019-09-06 09:49:26 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d1d | Queue | dealer_desk,mtTi, | 219 | 220 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170605 |
| 2019-09-06 09:49:31 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d1f | Queue | dealer_desk,mtTi, | 214 | 215 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170608 |
| 2019-09-06 09:49:36 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d22 | Queue | dealer_desk,mtTi, | 209 | 210 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170614 |
| 2019-09-06 09:49:41 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d23 | Queue | dealer_desk,mtTi, | 204 | 204 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170618 |
| 2019-09-06 09:49:46 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d25 | Queue | dealer_desk,mtTi, | 199 | 199 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170622 |
| 2019-09-06 09:49:52 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d28 | Queue | dealer_desk,mtTi, | 194 | 194 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170628 |
| 2019-09-06 09:49:57 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/333-00016d2a | Queue | dealer_desk,mtTi, | 189 | 189 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170631 |
| 2019-09-06 09:50:02 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/250-00016d2c | Queue | dealer_desk,mtTi, | 183 | 184 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170637 |
| 2019-09-06 09:50:04 | “” | MiaSamsung | 0860726222 | Officehours | IAX2/samsung-4932 | SIP/250-00016d2c | Queue | dealer_desk,mtTi, | 181 | 182 | ANSWERED | 3 | | 1567756124.1319574 | | 1567756124.1319574 | no | 170641 |
±--------------------±----------------±-----------±-----------±------------±------------------±-----------------±--------±-------------------------±---------±--------±------------±---------±------------±-------------------±----------±-------------------±------------±---------+

Listening to the call recording the agent on extension 250 was speaking to the caller but extension 333 goes into a busy state and never talks to the caller.

Regards

2

Is extension 333 configured with Do Not Disturb features or otherwise rejecting the call ? Maybe the extension is already in a busy state eg. the user is still talking or on hold with an earlier call or two ? What happens if extension 250 directly dials extension 333 (assuming your dial plan allows it ?)

If that does not help, then I suggest posting some sanitized, pertinent portions of your dial plan, queue configuration, and SIP debug logs between your PBX and extension 333 during test call attempts.

3

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.