I’m looking for several days already and can’t find any solution for my problem: we have several projects here (each has its own dedicated DID(s)) and a single support team for all of them. So I need to find a way to let my agent know what project this call comes from before he picks up the phone. Right now it’s almost impossible with trixbox + zoiper, the only ugly hack I found is making a separate queue for each of my projects and tell my agents to carefully read what queue this customer came from (as it’s the only info that trixbox sends to agent softphone together with a call).
So my question is what is the best way to tell the agent what inbound company this call came from? Maybe some additional (even paid) software? Some CRM, that will load a page with every call? Or any way to send custom data to my softphone with every call?
Any ideas are highly appreciated.