[SOLVED] Noise and robot voice in one side call - Cisco CP-3905 IP telephone

Asterisk Asterisk Support
1

Hello,
I am using an Asterisk server 13 and have trouble when I connected a new extension with an IP telephone from brand Cisco model CP-3905, the calls are with noise and with robot voice when I used it and the Asterisk server it’s logging the error below and some warnings.

Error:

[Feb 13 19:50:38] ERROR[32765][C-000003ec] stasis_channels.c: Error creating message
[Feb 13 19:51:18] ERROR[304][C-000003ed] json.c: Error building JSON from '{s: s, s: s}': Invalid UTF-8 string.

Warnings:

[Feb 13 19:50:38] WARNING[32765][C-000003ec] app_mysql.c: aMYSQL_query: mysql_query failed. Error: Subquery returns more than 1 row
[Feb 13 19:50:38] WARNING[32765][C-000003ec] app_mysql.c: Identifier 2, identifier_type 2 not found in identifier list
[Feb 13 19:50:38] WARNING[32765][C-000003ec] app_mysql.c: aMYSQL_fetch: Invalid result identifier 2 passed
[Feb 13 19:50:38] WARNING[32765][C-000003ec] app_mysql.c: Identifier 2, identifier_type 2 not found in identifier list
[Feb 13 19:50:38] WARNING[32765][C-000003ec] app_mysql.c: Invalid result identifier 2 passed in aMYSQL_clear

Someone know that and can help me? Other extensions and equipments are working ok.

Thanks.

2

This issue was solved upgrading the firmware version in the IP telephone.