SLA drop call on hold

Asterisk Asterisk Support
1

I have been work on the getting my sla to work the phone will ring and i can answer them but can not put them on hold, the call is droped

extensions.conf

[macro-slaline]
exten => s,1,SLASTrunk(${ARG1})
exten => s,n,Goto(s-${SLATRUNK_STATUS}|1)
exten => s-FALURE,1,Voicemail(1234|u)
exten => s-UNANSWERED,1,Voicemail(1234|u)
include => voicemenu-custom-1

[line1]
exten => 4219,1,SLATrunk(line1)

[sla_stations]
exten => station1,1,SLAStation(station1)
exten => station1_line1,1,SLAStation(station1_line1
exten => station2,1,SLAStation(station2)
exten => station2_line1,1,SLAStation(station1_line1
exten => station3,1,SLAStation(station3)
exten => station3_line1,1,SLAStation(station1_line1

sla.conf

[line1]
type=trunk
device=Local/disa@line1_outbound
autocontext=line
;ringtimeout=30
barge=yes
hold=open

station
type=station
autocontext=sla_stations
trunk=line1
;ringtimeout=10
;ringdelay=10
hold=open

station1
device=SIP/station1

station2
device=SIP/station2

station3
device=SIP/station3

sip.conf

[station1]
username=station1
secret=12345
callerid=“Main” <4219>
type=friend
context=sla_stations
host=dynamic
dtmfmode=rfc2833
disallow=all
allow=ulaw
qualify=1000

[station2]
username=station2
secret=12345
callerid=“Main” <4219>
type=friend
context=sla_stations
host=dynamic
dtmfmode=rfc2833
disallow=all
allow=ulaw
qualify=1000

[station3]
username=station3
secret=12345
callerid=“Main” <4219>
type=friend
context=sla_stations
host=dynamic
dtmfmode=rfc2833
disallow=all
allow=ulaw
qualify=1000

2

What do you mean that the call is dropped? Does the inbound caller hear music on hold? When you put a shared line on hold, the call to your SIP phone will be dropped. This is by design. However, the button for that line should indicate that the call is on hold. You can verify that by using the “sla show stations” CLI command. Also, the inbound caller should be hearing music on hold. Then, if you press that button, you should take that line off of hold and get reconnected.

3

Yes the caller hears MOH and cli show the call on hold put the phones is SLA
do not see the on hold on there phones.

4

Are the SIP subscriptions set up properly? You should see a subscription for each line appearance on each phone in “sip show subscriptions”. If you do see this, then it may be a problem with the phone itself. Not all phones support indicating hold.