Service Observe

I am trying to find out if one phone (user) can "monitor the call of another user for training.

Not sure what the feature might be called but on our old comdial system it was “Service Observe”

I am not asking for help programming, I am asking for information so I can ask the company I use to do the programming the right questions…and their initial response was that the tech wasn’t sure if there was a comparable feature on the Asterisk system that would provide this function.

The ChanSpy application[1] allows spying (and whispering) on other channels.


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