I want to build a PBX switch to be used with a routing matrix we have.
So what I need it to do is when a call comes in the caller is directed to an IVR and prompted to enter a zip code, once they enter the zip code the IVR refers
to a MSSQL database for the appropriate number for said zip code and rings it down, should the user fail to enter a zip code or enters one not listed in the database is rings down a general customer service number.
Now we currently have 2 PRI’s, but may be moving to just one for the routing martix.
Would it be thesible to build an Asterisk PBX switch with a PRI card installed and have it talk back to our routing matrix?
And pointers in the right direction would be great!!