Ring Groups and Queues


#1

Dear All,

Ring Groups and Queues are almost the same (please correct me If I’m wrong)
I am confusing when should I use Ring Group or Queues…

Incoming -> IVR menu 1 -> Ring Groups1
when none available (ie. all of them busy or all of them logged-out)…
then I give the caller IVR for choosing press “*” to wait or he/she can try to call again.

I also tried to use Queues… and it also works…
so what’s the different… which one better? … when should I use Ring Groups or Queues?
but why they have different Ring Type options?

could any body please advise?

many thanks in advance

Regards
Winanjaya


#2

Read this: ofps.oreilly.com/titles/9780596517342/