Hi there,
I was looking for some guidance again if possible… I have a SIP trunk which allows me 15 concurrent calls and I also have 15 lines through PSTN. Ultimately, I want all the outbound calls to go through the SIP trunk, however if I have a maximum 15 concurrent calls is there a way I can route a 16th call through the PSTN?
I understand I could count the calls as they are made from my crm application and when it reaches 15 prefix the number called with a 9 which then routes the outbound through the pstn. But is there a way to handle this via the dial plan?
Thanks
Chad
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