Hi All,
First I want to thank the members of this board. The support here has been great, and most of my questions are answered after reading the posts.
However, I do have a problem which is not listed… so I am hoping someone has this same issue.
When a user calls into their VM box and tries to reply to a VM from another user (Whom called into their mailbox from a cellphone!), they receive the following message:
“you cannot reply to this message because the sender does not have a mailbox”
I would understand if the person who left the voicemail was some random caller just leaving a message, but this individual actually called into his VM box on our system. Once he was in the system, he dialed Option 3, then Option 4 to create a message.
I am assuming that this is a caller-id issue, but I cannot think of any other place to look. (I have spent the last 4 hours peering over the Voicemail.Conf file.)
Any help would be appreciated!
Thanks,
Mike
BTW… I noticed using Option 3, Then Option 4… you cannot leave a VM message for yourself. Is this normal?