I’ve been using a myraid termination providers over the past few months. I haven’t entirely been happy with any of them. I would appreciate some additional recommendations.
Here’s who I’ve delt with so far (I’ve used the orgination services of some of this people, but I’m only reviewing termination for now):
www.terravon.com - Priced at 1.7/cents a minute, 6/6 billing increments. They never answer their phones, though email support is pretty responsive. Call quality is inconsistant, espcially on international calls. I can’t recommend them for production use.
www.voipjet.com - 1.3/cents min, 6/6 billing increments. Call quality, for the most part, is pretty good. Though reliability seems to be a problem. They maintain 3 or 4 servers, with at least one of them failing per week. Support is non-existant. Emails go unanswered, even those reporting an outage. It’s quite obvious that it’s one guy who has another fulltime job somwhere.
www.plainvoip.com - 1 cent/min, 6/6 billing increments. Another budget provider that seems to be run on the side by a single guy. Communication is better than VoIPJet, but a level of professionalism is still lacking. Mixed results with both quality and reilability. I haven’t used them enough to make a clear recommendation, but not being able to get a hold of someone in a timely fashion when I have an issue stops me from using them more. (I couldn’t log into my online CDRs / account balance for over two weeks).
www.junctionnetworks.com - 2.9 cents/min, 60/60 billing increments. Much more expensive than anyone else I’ve used (their 60/60 increments are especially damaging to the wallet). On the flip side, their reliability and level of service has been top-notch. They answer their phones every time and are very proactive about fixing problems. Reliability and quality have been the best of the bunch so far, though I dread using them any more than I have to due to cost.
I need a service that is good at Junction’s, but less expensive. I understand that better quality costs more money, but it shouldn’t cost that much more.