Reading master.csv - NO ANSWER


#1

I’m looking through the calls for a specific date in the master.csv file.
I’ve got some calls coming in that have a disposition of NO ANSWER. I’m still learning the ins and outs af this particular phone system but I thought that every call was supposed to go to voicemail after a certain number of rings. In that case we should never get a disposition of NO ANSWER, right? For that particular call the data in the ‘last app’ field is listed at ‘Dial’ (not Voicemail).

Is there a max number of active voicemail users that would cause it to end in NO ANSWER?

TIA!


#2

Only if you enable the application in your dialplan.


#3

The extension that I’m looking at definitely has voicemail. Is there any way I can see what happened to that particular call (why it didn’t go to voicemail)?

Edit - Here is what that particular line says (with the phone number X’d out).
XXXXXXXXXX XXXXXXXXXX 45700 default Zap/1-1 SIP/45700-095beee0 Dial SIP/45700|15|rt 11/1/2011 13:20 11/1/2011 13:20 1 0 NO ANSWER DOCUMENTATION 1320177649


#4

Yes, open the cli and call, and see the call flow. Even check your dialplan for that device.


#5

The caller hung up before the Dial timed out.


#6

Thanks guys. Looks like it was just a hangup.