I’m looking through the calls for a specific date in the master.csv file.
I’ve got some calls coming in that have a disposition of NO ANSWER. I’m still learning the ins and outs af this particular phone system but I thought that every call was supposed to go to voicemail after a certain number of rings. In that case we should never get a disposition of NO ANSWER, right? For that particular call the data in the ‘last app’ field is listed at ‘Dial’ (not Voicemail).
Is there a max number of active voicemail users that would cause it to end in NO ANSWER?