Crossposting this from FreePBX Community, I hope someone can help.
Issue is basically with internal calls.
We have a ring group 200 which rings to 201, 202 & 203. Employees were instructed to call 200, but they somehow are still calling the individual extensions.
Se we added the following in extensions_custom.conf for each extension
[from-internal] exten => 201,1,Answer() exten => 201,n,Goto(ext-group,200,1)
It worked perfectly fine.
We are trying to set this up with queues.
[from-internal] exten => 201,1,Answer() exten => 201,n,Goto(ext-queues,200,1)
But the above is just causing a loop.
Can anyone please guide me how to accomplish this with queues?