QueueMemberStatus is unreachable after agent authentication

Asterisk Asterisk Support
1

Hello everyone. I’m kind of a rookie in managing Asterisk so maybe I just missed something.
The situation is next.
I have two Asterisk servers version 20.4.0 with the same configuration.
First one is the main one, and the second I use to practice and in case something goes wrong with the first one we can switch to another server. We use dynamic registration of agents to queue.
The problem is when I switch from the first one to another all works fine except agents in queue.
Authentication goes fine and the agent is added to the queue but his status is unreachable. The SIP device which this person is using is reachable and I may call him.

When I switch servers I just shutdown the port to which the first server connected and turn on the port for the second server. The interface settings are the same for both servers.

Any help or ideas what i’m doing wrong?

2

You need to describe things more. For example, is chan_sip or chan_pjsip in use. Is realtime in use. The unreachable status is also based on sending a SIP OPTIONS to endpoints and getting a response - so looking at the network traffic is needed to see if that’s happening.

3

Thank you for answer.
I was trying to switch when both asterisk were working.
When i start Asterisk afert switch all works fine.
Sorry for dumd question.

4

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