Hello,
I’m having trouble figuring out how to implement an ordered ring strategy, similar to Linear but with Dynamic Agents.
Has anyone found a way to achieve this?
Has anyone figured out a way of achieving that?
For example, the queue should ring agents in the following order:
Agent-1 → Agent-2 → Agent-3 → Agent-4.
Say only Agent-1 and Agent-4 are logged in, the order should still be maintained as Agent-1 → Agent-4, regardless of the order in which they logged in.
Thanks