# Queue member receive second call ringinuse=no **URL:** \ **Category:** Asterisk Support\ **Created:** [September 18, 2019, 2:43pm UTC](https://community.asterisk.org/t/queue-member-receive-second-call-ringinuse-no/80935 "2019-09-18T14:43:04Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![faqterson](https://avatars.discourse-cdn.com/v4/letter/f/898d66/32.png) [@faqterson](https://community.asterisk.org/u/faqterson)\ **Post date:** [September 18, 2019, 2:43pm UTC](https://community.asterisk.org/t/queue-member-receive-second-call-ringinuse-no/80935/1 "2019-09-18T14:43:04Z")
Hi I am detecting a problem were calls are ringing to an agent already busy on a call while realtime queue ringinuse is set to no 1568813664|1568813664.61913|q-outbound|IAX2/samsung|CALLOUTBOUND||0115491700 1568813664|1568813664.61913|q-outbound|NONE|ABANDON|0| 1568813668|1568813664.61913|NONE|NONE|INFO|IVRSTART|0218150032 1568813677|1568813664.61913|NONE|NONE|INFO|IVRAPPEND|2|ivr 1568813677|1568813664.61913|homeapliances|NONE|ENTERQUEUE||0218150032|1 1568813692|1568813664.61913|homeapliances|SIP/231|RINGNOANSWER|15000 1568813712|1568813664.61913|homeapliances|SIP/235|RINGNOANSWER|15000 1568813726|1568813664.61913|homeapliances|SIP/218|CONNECT|49|1568813717.62019|8 1568813898|1568813664.61913|homeapliances|NONE|CALLERONHOLD|default 1568814002|1568813664.61913|homeapliances|NONE|CALLEROFFHOLD| 1568814101|1568813664.61913|homeapliances|SIP/218|COMPLETEAGENT|49|375|1 [root@pbx-eoh ~]# grep 1568813587.61727 /var/log/asterisk/queue\_log 1568813588|1568813587.61727|q-outbound|IAX2/samsung|CALLOUTBOUND||0115491700 1568813588|1568813587.61727|q-outbound|IAX2/samsung|CONNECT|0| 1568813591|1568813587.61727|NONE|NONE|INFO|IVRSTART|0118273026 1568813603|1568813587.61727|NONE|NONE|INFO|IVRAPPEND|2|ivr 1568813603|1568813587.61727|homeapliances|NONE|ENTERQUEUE||0118273026|1 1568813603|1568813587.61727|q-outbound|NONE|CALLERONHOLD|default 1568813618|1568813587.61727|homeapliances|SIP/223|RINGNOANSWER|15000 1568813626|1568813587.61727|homeapliances|SIP/218|CONNECT|23|1568813623.61832|2 1568813626|1568813587.61727|q-outbound|NONE|CALLEROFFHOLD| 1568813674|1568813587.61727|homeapliances|NONE|CALLERONHOLD|default 1568814046|1568813587.61727|homeapliances|SIP/218|COMPLETECALLER|23|420|1 1568814046|1568813587.61727|homeapliances|NONE|CALLEROFFHOLD| 1568814046|1568813587.61727|q-outbound|IAX2/samsung|COMPLETEAGENT|0|458 ``` SIP/218 (ringinuse disabled) (dynamic) (In use) has taken 18 calls (last was 379 secs ago) ``` Regards ---
**Author:** ![ambiorixg12](https://sea1.discourse-cdn.com/asterisk/user_avatar/community.asterisk.org/ambiorixg12/32/1887_2.png) [@ambiorixg12](https://community.asterisk.org/u/ambiorixg12)\ **Post date:** [September 18, 2019, 3:30pm UTC](https://community.asterisk.org/t/queue-member-receive-second-call-ringinuse-no/80935/2 "2019-09-18T15:30:22Z")
Did you verify the device state of the device involved on this issue ? ---
**Author:** ![faqterson](https://avatars.discourse-cdn.com/v4/letter/f/898d66/32.png) [@faqterson](https://community.asterisk.org/u/faqterson)\ **Post date:** [September 18, 2019, 6:40pm UTC](https://community.asterisk.org/t/queue-member-receive-second-call-ringinuse-no/80935/3 "2019-09-18T18:40:38Z")
My understanding it should be in a busy state because of the first call that was received. What services could cause the device state to change while its busy on a call? ---
**Author:** ![ambiorixg12](https://sea1.discourse-cdn.com/asterisk/user_avatar/community.asterisk.org/ambiorixg12/32/1887_2.png) [@ambiorixg12](https://community.asterisk.org/u/ambiorixg12)\ **Post date:** [September 19, 2019, 12:56am UTC](https://community.asterisk.org/t/queue-member-receive-second-call-ringinuse-no/80935/4 "2019-09-19T00:56:38Z")
If using chan sip callcounter must be set to yes ---
**Author:** ![faqterson](https://avatars.discourse-cdn.com/v4/letter/f/898d66/32.png) [@faqterson](https://community.asterisk.org/u/faqterson)\ **Post date:** [September 19, 2019, 5:55am UTC](https://community.asterisk.org/t/queue-member-receive-second-call-ringinuse-no/80935/5 "2019-09-19T05:55:29Z")
Yes, callcounter is set to yes: ±-----±------------+ | name | callcounter | ±-----±------------+ | 218 | yes | ±-----±------------+ ---
**Author:** ![Simplesunny](https://sea1.discourse-cdn.com/asterisk/user_avatar/community.asterisk.org/simplesunny/32/3721_2.png) [@Simplesunny](https://community.asterisk.org/u/Simplesunny)\ **Post date:** [September 19, 2019, 6:54am UTC](https://community.asterisk.org/t/queue-member-receive-second-call-ringinuse-no/80935/6 "2019-09-19T06:54:12Z")
Which asterisk version you are using? ---
**Author:** ![faqterson](https://avatars.discourse-cdn.com/v4/letter/f/898d66/32.png) [@faqterson](https://community.asterisk.org/u/faqterson)\ **Post date:** [September 19, 2019, 7:09am UTC](https://community.asterisk.org/t/queue-member-receive-second-call-ringinuse-no/80935/7 "2019-09-19T07:09:26Z")
Connected to Asterisk 13.24.1 currently running I am busy testing 13.28.1 at another client, but didn’t see any thing in the changelog to indicate that it will fix the problem. ---
**Author:** ![faqterson](https://avatars.discourse-cdn.com/v4/letter/f/898d66/32.png) [@faqterson](https://community.asterisk.org/u/faqterson)\ **Post date:** [October 8, 2019, 6:59am UTC](https://community.asterisk.org/t/queue-member-receive-second-call-ringinuse-no/80935/8 "2019-10-08T06:59:26Z")
Upgraded to 13.28.1 and still experiencing the same issue: 1570515476|1570515475.219618|gems\_english|NONE|ENTERQUEUE||0873615352|1 **1570515478** |1570515475.219618|gems\_english|SIP/455|CONNECT|2|1570515476.219624|1 1570516144|1570515475.219618|gems\_english|NONE|CALLERONHOLD|GEMS Inbound 1570516148|1570515475.219618|gems\_english|NONE|CALLEROFFHOLD| 1570516148|1570515475.219618|gems\_english|SIP/455|ATTENDEDTRANSFER|APP|Playback|2|670|1 1570515968|1570515967.220188|gems\_isixhosa|NONE|ENTERQUEUE||0873679544|1 **1570515980** |1570515967.220188|gems\_isixhosa|SIP/455|RINGNOANSWER|12000 1570515989|1570515967.220188|gems\_isixhosa|SIP/409|CONNECT|21|1570515985.220203|3 1570516169|1570515967.220188|gems\_isixhosa|NONE|CALLERONHOLD|GEMS Inbound 1570516243|1570515967.220188|gems\_isixhosa|NONE|CALLEROFFHOLD| 1570516243|1570515967.220188|gems\_isixhosa|SIP/409|ATTENDEDTRANSFER|BRIDGE|38162036-3e04-41a6-a307-e043a3c1cc9a|21|254|1 ---
**Author:** ![faqterson](https://avatars.discourse-cdn.com/v4/letter/f/898d66/32.png) [@faqterson](https://community.asterisk.org/u/faqterson)\ **Post date:** [October 8, 2019, 7:02am UTC](https://community.asterisk.org/t/queue-member-receive-second-call-ringinuse-no/80935/9 "2019-10-08T07:02:11Z")
Again: 1570515039|1570515039.219022|gems\_english|NONE|ENTERQUEUE||0873615352|1 **1570515042** |1570515039.219022|gems\_english|SIP/425|CONNECT|3|1570515039.219028|2 **1570515443** |1570515039.219022|gems\_english|NONE|CALLERONHOLD|GEMS Inbound 1570515446|1570515039.219022|gems\_english|SIP/425|BLINDTRANSFER|\*800|extensions|3|404|1 1570515340|1570515339.219426|gems\_isizulu|NONE|ENTERQUEUE||0873615352|1 **1570515352** |1570515339.219426|gems\_isizulu|SIP/425|RINGNOANSWER|12000 1570515358|1570515339.219426|gems\_isizulu|SIP/415|CONNECT|18|1570515357.219442|1 1570515380|1570515339.219426|gems\_isizulu|NONE|CALLERONHOLD|GEMS Inbound 1570515392|1570515339.219426|gems\_isizulu|SIP/415|COMPLETEAGENT|18|34|1 ---
**Author:** ![system](https://global.discourse-cdn.com/asterisk/original/2X/4/475d0c889911cfb84ac4881ad6df8b523e3f9105.png) [@system](https://community.asterisk.org/u/system)\ **Post date:** [November 7, 2019, 7:02am UTC](https://community.asterisk.org/t/queue-member-receive-second-call-ringinuse-no/80935/10 "2019-11-07T07:02:12Z")
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