We just installed an Asterisk system. I have been told that the only way an agent in a Queue can validate if they are logged in is via Queue Metrics. I would like to be able to see this on the actual telephone. Can someone help us with proper configuration. Thank you
If you are using newer Polycom phones you can likely use the microbrowser to display the status on the phone. But you’d need to develop the web interface. Here are some samples:
voip-info.org/wiki/view/Poly … r+asterisk
Hi Flash Ops panel will show this as well as Aastra handsets can have the login / logout BLF light swich on and off respectivly
Ian