Question about Automated testing

Hello Guys,

I visited this site

Could you help me where to write script when prompt will ask for “Enter Account number” after dialing any extension number? Then I have to enter digit number then proceed to Pin number where prompt will again speak like above one as Pin number. After that telephone will make beep sound to show it is now recording.

Can you please guys help me something as I posted so many questions and no one could reply. Does this forum useful anyway?