Problems with IVR

I’ve got a problem with my IVR system. Every once in while when an outside caller calls and the IVR answers, they don’t get sent to the extension that they select, instead they get sent back to the begining of the IVR message. Any thoughts? Thanks in advance!

I’ve got the system working of two FXO cards (X100P) connected to two pstn lines. These are the only in\out connections on the system.

post your log file fragment for an example “miss” on the IVR

I’m completely new to this, so how do I get the log file?


What am I looking for exactly in the log file to post? There is alot there and I’m not sure what would be relevent to this problem. Thanks.