# Penalties and Queuerules not working **URL:** \ **Category:** Asterisk Support\ **Created:** [October 17, 2013, 3:46pm UTC](https://community.asterisk.org/t/penalties-and-queuerules-not-working/44196 "2013-10-17T15:46:32Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![juergen852](https://avatars.discourse-cdn.com/v4/letter/j/9f8e36/32.png) [@juergen852](https://community.asterisk.org/u/juergen852)\ **Post date:** [October 17, 2013, 3:46pm UTC](https://community.asterisk.org/t/penalties-and-queuerules-not-working/44196/1 "2013-10-17T15:46:32Z")
Hello, using Asterisk 11.5.1 Queues with penalties are not working as described e.g. at “Asterisk: The Definintive Guide”. What would I expect from the following configuration: If a call arrives at the queue “some-queue” all members with penalty 2 or 3 should ring. (No matter whether some phones are busy or just not answering) 15 seconds later: Phones with penalty 4 should ring too, along with 2 and 3. 25 seconds later: All phones with penalties 1 to 5 should ring. What actually happens: If a call arrives: Only penalty 2 phones ring. 15 seconds later: No change 25 seconds later: Only phones with penalty 1 ring. Did anybody get this working? queuerules.conf: [more\_members] penaltychange =\> 15,4,2 penaltychange =\> 25,5,1 dialplan: same =\> n,Set(QUEUE\_MIN\_PENALTY=2) ; set minimum queue member penalty to be used same =\> n,Set(QUEUE\_MAX\_PENALTY=3) ; set maximum queue member penalty we’ll use same =\> n,Queue(some-queue,more\_members) queues.conf [some-queue] strategy=ringall member =\> SIP/162,1 member =\> SIP/407,2 member =\> SIP/228,3 member =\> SIP/263,4 member =\> SIP/199,5 ---
**Author:** ![juergen852](https://avatars.discourse-cdn.com/v4/letter/j/9f8e36/32.png) [@juergen852](https://community.asterisk.org/u/juergen852)\ **Post date:** [October 21, 2013, 8:34pm UTC](https://community.asterisk.org/t/penalties-and-queuerules-not-working/44196/2 "2013-10-21T20:34:06Z")
May it be, that Penalties only work if queue members are either busy or not logged in to the queue? Are Queuerules buggy by intention?