Here’s our set-up:
We use a VPS to run * … each person in the company works out of their home and no one is physically connected to the network where * is running. When a customer calls our 800# and enters an extension, * dials one of our home office #s. For instance, extension 6001 dials me at 717-XXX-XXXX. We built our PBX using AMP as a front-end but are comfortable hand-coding the conf files.
- has the ability to park/hold and transfer calls, but we have not figured out how to do this using these “remote extensions.” Each of us uses standard analog phones; some have service through PSTN while others use broadband (SunRocket, Vonage, etc.). We’ve tried without success the “#70” method for parking (yes, we activated this in our conf files) as well as the “*XXXX” transfer method. Alternatively, we’ve tried the “flash” or “hook” method on the phones, but this simply opens a new dialtone with our service provider, not *.
So, anyone have any experience with this? Can someone point us in the right direction? Is it even possible to park/transfer a call on a open line that is remote to *?