Outbound call to board room using soft dialer

Asterisk Asterisk Support
1

Hi,

I have configured my asterisk server extension files to make calls to internal extension numbers and also to outbound calls. However, for outbound calls, I need to call to a board room and then dial extension. The moment I make an outbound call and it gets connected, I cannot dial the extension or even if I dial (from soft dialer), it is not sent while the call is still in progress. I tried searching for this kind of setup but could not find. Please advise.
P.S - Using SIP to make calls.

2

I don’t know what a ‘board room’ is, but I’d check the dial() options, specifically the ‘D’ option.

3

I imagine you need to use the D option on Dial.

To me, a board room is a physical room in a head office building, usually with an expensive table, around which the company directors sit to make important decisions. It has no telephony impliications, for me.

4

Thanks for you replies. Let me re-phrase board room. I meant to say when calling a company phone number or a Toll free number, it reaches their IVR which then prompts to enter the extension number to connect. So something like dialing 1-201-XXX-XXXX, call gets connected and then IVR prompts to enter the desired extension number (say 9600) to speak to the concerned person.

5

D option on Dial, is designed for this sort of thing.

6

Thanks @david551, will explore that option.

7

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