No Master.csv file in cdr-csv directory

Asterisk Asterisk Support
1

Hello,

I’ve got a specific 22.0.0 setup in which I have 4 asterisk instances running on the same Debian host. Each instance is configured with a specific main /etc/asterisk/tenant//asterisk.conf config files and dedicated directories (/var/{cache,lib,log,spool}/asterisk/tenant/).

I’ve very recently discovered my cdr-csv/ directories are all empty (all 4 running Asterisk instances) though parent directories are normally filled with log files.

In those log files, I can’t read any CDR-related message of any WARNING, NOTICE, ERROR severity.

With Asterisk console and ‘cdr show status/active’, I’m reading

cdr show status

Call Detail Record (CDR) settings

Logging:                    Enabled
Mode:                       Simple
Log calls by default:       Yes
Log unanswered calls:       No
Log congestion:             No

Ignore bridging changes:    No

Ignore dial state changes:  No

Registered Backends

cdr-custom

Channels with Call Detail Record (CDR) Information

Channel                   Dst. Channel              LastApp         Start    Answer   End      Billsec  DurationPJSIP/foobar-000 Local/00123456789@tandem- Dial            10:53:42 10:53:44 10:53:44 00000000 00000002

How can I debug this ?

Best regards

2

You’re looking in cdr-csv but the output of cdr show status shows the cdr-custom backend in use, not cdr-csv. In this case, the files would be in the cdr-custom subdirectory.

Are you really running 22.0.0 or a current version of 22?

3

core show settings
PBX Core settings

Version: 22.0.0

cat cdr.conf

[general]
enable=yes

[csv]
usegmtime=yes ; log date/time in GMT. Default is “no”
loguniqueid=yes ; log uniqueid. Default is “no”
loguserfield=yes ; log user field. Default is “no”
accountlogs=yes ; create separate log file for each account code. Default is “yes”

Le lun. 8 juin 2026 à 15:26, gjoseph <notifications@asterisk.discoursemail.com> a écrit :

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gjoseph Asterisk Developer
June 8

You’re looking in cdr-csv but the output of cdr show status shows the cdr-custom backend in use, not cdr-csv. In this case, the files would be in the cdr-custom subdirectory.

Are you really running 22.0.0 or a current version of 22?

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4

Have you loaded the cdr_csv module? Specifying that it is enabled in cdr.conf won’t do anything if the module isn’t loaded.

5

Yes that was it: an inconsistency between modules.conf and cdr_csv.conf !

Thank you very much for helping !