Need to get statistic about using hold button
Hello!
You may want to check FOP2 that includes a plugin for hold reporting. To make this free plugin working you will need to license FOP2, and the cost it is quite cheap. From $40.- per server, lifetime license, 1 year for upgrading versions. And you can use that plugin and many others for your call center.
check www.fop2.com and www.asternic.net
FOP2 Plugin - HOLD REPORTING
This plugin will catch hold/unhold events in AMI and write a proper entry in the queue_log file for that event, so reporting tools like Asternic Call Center Stats can produce the relevant reports.
Best Regards
Agustin
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YIkes. talk about resurrecting a dead thread. There’s also:
https://wiki.asterisk.org/wiki/display/AST/Asterisk+14+Function_HOLD_INTERCEPT
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