I have call center and some agent in one queue answering incoming outsiders calls like a support center, I want to ring an agent who recently (for example 2 past hour) answered the same caller.
for example if a customer talk with agent #1, at future calls (specific period for example 2 hour) talk with agent #1 too
how can I have such thing?
need to create new ring strategy?
if yes, how?
Can be done by writing an AGI script to check the callerid and connect to the last agent . you can run your AGI script in queue application .
I have a sample here to run an AGI script to play agent number . This can be helpful for you :
omid-mohajerani.blogspot.com/201 … cript.html
Great work, thanks omid
your welcome , Good luck