Suppose the example below:
For example, if I want to use my call center for the surveying purpose and a caller calls and in the sub-menu, he/she has got 3 choices to select.
The three choices are (let’s say!):
Press 1 for Honda
Press 2 for Toyota
Press 3 for Ford
Now the caller dials 3 and chooses Ford. Then after that, I want this call to end with this note:
“Thank you for your call, your choice has been recorded!”
So the question is that HOW CAN I DO THAT?
SHOULD I DO THIS THROUGH custom app ?
I also want the Panels in Asterisk Management Portal (AMP) to display and show the extension number that the caller has pressed in order to record his choice.
Any help will be highly appreciated!