Manage how calls are selected

Asterisk Asterisk Support
1

Question? How do i create this example below in asterisk:

When clients call our business I want them to be able to select one of the options below.

Thank you for calling the Veteran’s Community Resource Center
please choose from the following options:
press 1 for VA benefits
press 2 for human resources
press 3 for housing assistance
press 4 for health care benefits
ect…

I am using polycom soundpoint 335 and 550.

2

You will need to write an auto-attendant.

See the wiki for some information:

wiki.asterisk.org/wiki/display/ … +IVR+Menus

You may also want to read:

asteriskdocs.org/en/3rd_Edit … sk-AA.html

You will create multiple contexts each with its own set of options, Your main menu will likely look something like:

[VetransResources]
exten => s,1,NoOP()
same => n,Background(main-menu)
same => n,WaitExten(15)

exten => 1,1,Goto(va-benefits,s,1)
exten => 2,1,Goto(human-resources,s,1)
exten => 3,1,Goto(housing-assistance,s,1)
exten => 4,1,Goto(health-care-benefits,s,1)

3

First and foremost Happy Thanksgiving.

Thank you for your reply but now i am having another problem.

[root@dell-pc asterisk]# /etc/asterisk/extensions.conf
-bash: /etc/asterisk/extensions.conf: Permission denied

Why am i getting permsission denied when i am the administrator?
I am using AsteriskNOW 11.13.0. Any suggestions?

4

Are you trying to execute the file? Maybe you missed the vi,vim,cat, less, tail, tac, or nano editor before calling the file.

5

I’m such an idiot,

I am trying to create a basic dialplan to test my devices(two polycom phones). It states to place the following content into the /etc/asterisk/extensions.conf. I can’t seem to open the extension.conf file so that i can place some code in it.

[root@dell-pc~]# cd /etc/asterisk/
[root@dell-pc asterisk]# mv extensions.conf extensions.conf.sample
[root@dell-pc asterisk]# /etc/extensions.conf
-bash: /etc/extensions.conf: No such file or directory

6

This is not Windows. You have to provide both a verb and a noun, not just a noun. You have to name the program you want to use to manipulate the file.