Label Inbound Calls

Hi guys, Before I go to the great guys at Digium with this, I thought I would try it myself, with your help of course.

I will try my best at describing what I am attempting. Essentially I am looking to label Parked Calls, or calls that come from Various Ring groups or Queues.

For Example; If a call is placed in the Sales Queue, when an agents phone rings it should be labled “Sales” or some other identifier to differ it from a DID call that was direct to that agent. An other example would be a Call is parked and then times out and rings back to the person who parked it, it should be labled “Parked” or something to identify it that way the person who parked it knows it isnt a new inbound call to them.

I would think there is an easy tag to add in the conf file to define the CID info, but I am not sure. Does anyone know where I can read up on this or would you know how I would do this?

BTW I am using Business Edition on the latest update.

Thanks for your help!


I have added the following code to a ringroup which is After an Voicemenu, but it doesn’t label on incoming. If I initiate an outbound call then transfer to that ring group it does label the call though.

exten=s,1,NoOp(CPP) exten=s,2,Set(CALLERID(all)=CPP Incoming <0000000000>) exten=s,n,Dial(SIP/129&SIP/150,20,i) exten=s,n,Goto(voicemailgroups|6603|1)[/code]

Just a thought, Try adding a

exten => s,n,SetCallerPres(allowed)

before setting the callerid.

OK I will try that. Thank you for the suggestion.

Right now I am contending with an other issue, but once my * system is up and running reliably again, I will get back to work on the labeling and post my results here.