Keep getting fail over to phone line?

Asterisk Asterisk Support
1

Hi

I am new to Asterisk and don’t know that much.

I keep getting failed over to the phone line instead of going over my SIP account’s. I think most likely an inbound number that is not setup correctly or a device is not setup correctly?

where should I look on asterisk log to see where the problem is?

I want to thank you in advance.

2

Failover is something imposed by the dialplan, not something intrinsic to Asterisk. You are probably using FreePBX, for which you want freepbx.org/

3

Hi David

Thank you for your reply I appreciate it.

I am using an Mypbx.

I have a number of extensions configured on the Mypbx.

if I want to see what extension keeps on failing over to the Land line, what should I look for in the asterisk log?

the reason I don’t know the extension is I get a email; telling me there is calls that went over to the fail over, but it does not say what extensions.

thank you in advance.

4

I think you need to ask Yealink.