IVR and call data


#1

Hi,

Is it possible to configure IVR in Asterisk to store the data that user responds. For example

Asterisk IVR => Please enter your case ID…
After the user enters the case ID, where am I able to retrieve this data?

Thanks


#2

You should look at one of the following.

Asterisk’s AGI
voip-info.org/wiki-Asterisk+AGI

or

Asterisk’s DB Functions
voip-info.org/tiki-index.php … k+database

Good Luck,
Dan