# Issues ringing busy queue members \*Resolved

**URL:** <https://community.asterisk.org/t/issues-ringing-busy-queue-members-resolved/49753>\
**Category:** Asterisk Support\
**Created:** [October 16, 2015, 7:43pm UTC](https://community.asterisk.org/t/issues-ringing-busy-queue-members-resolved/49753 "2015-10-16T19:43:58Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![jprost](https://avatars.discourse-cdn.com/v4/letter/j/7ea924/32.png) [@jprost](https://community.asterisk.org/u/jprost)\
**Post date:** [October 16, 2015, 7:43pm UTC](https://community.asterisk.org/t/issues-ringing-busy-queue-members-resolved/49753/1 "2015-10-16T19:43:58Z")

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I recently converted my system from using sip.conf for my users to use realtime users. the extensions are registering fine however now when a user is added to a queue and they receive or are on a call and a new call comes into the queue the ringinuse=0 for that queue no longer cares and seams to present them the call.

I suspect that the issues lies in the fact that if i do a queue show queuename i get  
SIP/700 (ringinuse disabled) (dynamic) (Not in use) has taken 1 calls (last was 1 secs ago)  
no mater weather or not they are on a call. Interestingly enough after the call they were on ends the last call updates so some if the information is getting though. Any Ideas on how i can correct this?

i used the following user table to add my user to:

CREATE TABLE `users` (  
`id` int(11) NOT NULL AUTO\_INCREMENT,  
`name` varchar(80) NOT NULL DEFAULT ‘’,  
`context` varchar(80) NOT NULL,  
`callingpres` enum(‘allowed\_not\_screened’,‘allowed\_passed\_screen’,‘allowed\_failed\_screen’,‘allowed’,‘prohib\_not\_screened’,‘prohib\_passed\_screen’,‘prohib\_failed\_screen’,‘prohib’,‘unavailable’) DEFAULT ‘allowed\_not\_screened’,  
`deny` varchar(95) DEFAULT NULL,  
`permit` varchar(95) DEFAULT NULL,  
`secret` varchar(80) DEFAULT NULL,  
`md5secret` varchar(80) DEFAULT NULL,  
`remotesecret` varchar(250) DEFAULT NULL,  
`transport` enum(‘tcp’,‘udp’,‘tcp,udp’) DEFAULT NULL,  
`host` varchar(31) NOT NULL DEFAULT ‘’,  
`nat` varchar(10) NOT NULL DEFAULT ‘no’,  
`type` enum(‘user’,‘peer’,‘friend’) NOT NULL DEFAULT ‘friend’,  
`accountcode` varchar(20) DEFAULT NULL,  
`amaflags` varchar(13) DEFAULT NULL,  
`callgroup` varchar(10) DEFAULT NULL,  
`callerid` varchar(80) NOT NULL,  
`defaultip` varchar(15) DEFAULT ‘0.0.0.0’,  
`dtmfmode` varchar(7) DEFAULT NULL,  
`fromuser` varchar(80) DEFAULT NULL,  
`fromdomain` varchar(80) DEFAULT NULL,  
`insecure` varchar(4) DEFAULT NULL,  
`language` char(2) DEFAULT NULL,  
`mailbox` varchar(50) DEFAULT NULL,  
`pickupgroup` varchar(10) DEFAULT NULL,  
`qualify` char(3) DEFAULT NULL,  
`regexten` varchar(80) DEFAULT NULL,  
`rtptimeout` char(3) DEFAULT NULL,  
`rtpholdtimeout` char(3) DEFAULT NULL,  
`setvar` varchar(100) DEFAULT NULL,  
`disallow` varchar(100) DEFAULT ‘all’,  
`allow` varchar(100) DEFAULT ‘h263p;ulaw;alaw;gsm;g729’,  
`fullcontact` varchar(80) DEFAULT NULL,  
`ipaddr` varchar(15) DEFAULT NULL,  
`port` mediumint(5) unsigned DEFAULT ‘0’,  
`username` varchar(80) NOT NULL DEFAULT ‘’,  
`defaultuser` varchar(80) DEFAULT NULL,  
`subscribecontext` varchar(80) DEFAULT NULL,  
`directmedia` enum(‘yes’,‘no’) DEFAULT NULL,  
`trustrpid` enum(‘yes’,‘no’) DEFAULT NULL,  
`sendrpid` enum(‘yes’,‘no’) DEFAULT NULL,  
`progressinband` enum(‘never’,‘yes’,‘no’) DEFAULT NULL,  
`promiscredir` enum(‘yes’,‘no’) DEFAULT NULL,  
`useclientcode` enum(‘yes’,‘no’) DEFAULT NULL,  
`callcounter` enum(‘yes’,‘no’) DEFAULT NULL,  
`busylevel` int(10) unsigned DEFAULT NULL,  
`allowoverlap` enum(‘yes’,‘no’) DEFAULT ‘yes’,  
`allowsubscribe` enum(‘yes’,‘no’) DEFAULT ‘yes’,  
`allowtransfer` enum(‘yes’,‘no’) DEFAULT ‘yes’,  
`ignoresdpversion` enum(‘yes’,‘no’) DEFAULT ‘no’,  
`template` varchar(100) DEFAULT NULL,  
`videosupport` enum(‘yes’,‘no’,‘always’) DEFAULT ‘no’,  
`maxcallbitrate` int(10) unsigned DEFAULT NULL,  
`rfc2833compensate` enum(‘yes’,‘no’) DEFAULT ‘yes’,  
`session-timers` enum(‘originate’,‘accept’,‘refuse’) DEFAULT ‘accept’,  
`session-expires` int(5) unsigned DEFAULT ‘1800’,  
`session-minse` int(5) unsigned DEFAULT ‘90’,  
`session-refresher` enum(‘uac’,‘uas’) DEFAULT ‘uas’,  
`t38pt_usertpsource` enum(‘yes’,‘no’) DEFAULT NULL,  
`outboundproxy` varchar(250) DEFAULT NULL,  
`callbackextension` varchar(250) DEFAULT NULL,  
`registertrying` enum(‘yes’,‘no’) DEFAULT ‘yes’,  
`timert1` int(5) unsigned DEFAULT ‘500’,  
`timerb` int(8) unsigned DEFAULT NULL,  
`qualifyfreq` int(5) unsigned DEFAULT ‘120’,  
`contactpermit` varchar(250) DEFAULT NULL,  
`contactdeny` varchar(250) DEFAULT NULL,  
`lastms` int(11) DEFAULT NULL,  
`regserver` varchar(100) DEFAULT NULL,  
`regseconds` int(11) DEFAULT ‘0’,  
`useragent` varchar(50) DEFAULT NULL,  
PRIMARY KEY (`id`),  
UNIQUE KEY `name` (`name`),  
KEY `name_2` (`name`)  
) ENGINE=MyISAM AUTO\_INCREMENT=232 DEFAULT CHARSET=latin1 ROW\_FORMAT=DYNAMIC;

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<div class="post-metadata">

**Author:** ![jprost](https://avatars.discourse-cdn.com/v4/letter/j/7ea924/32.png) [@jprost](https://community.asterisk.org/u/jprost)\
**Post date:** [October 20, 2015, 1:35am UTC](https://community.asterisk.org/t/issues-ringing-busy-queue-members-resolved/49753/2 "2015-10-20T01:35:35Z")

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Issue has been resolved by setting rtcachefriends=yes in sip.cong if for some reason rtupdate=yes default yes is set to no rtupdate also needs to be set correctly