Hello, our organization is interested in using an open-source predictive autodialer like VICIDIAL, and we already have a Tadiran Coral IPx in-use with a number of digital non-IP phones. We would like to set up, trunked off the Tadiran, the subnet that contains the autodialer.
Most of the documentation I’ve seen on this have assumed that the Asterisk would be doing the outward dialing, however the ideal situation for us would be that the Asterisk box would merely be internal, as we already have the infrastructure set up with the digital phones.
Here’s the basic logic flow I’m envisioning:
a) The Dialer software does whatever it needs to do with the SQL database, which basically boils down to "get the next phone number"
b) Normally, as I understand it, the Asterisk server would then dial out over VOIP services; however, we just want it to be trunked outward to the Tadiran PBX, as an extra step.
c) The Tadiran would take these dialing instructions, make the call, and direct the receiving end to whatever line was indicated by the dialer.
d) The SR’s phone would then ring, a screen would pop up with lead details, and after the agent picked up, they would be connected to the outside line.
Basically I’m wondering if this is possible. I know that the Tadiran box can hold a card to make it able to run MGCP, which the Asterisk I believe can speak as well: but would it be possible to “route” in a sense the connections through the Tadiran PBX like this?
Here is a diagram of how I am imagining this would be laid out. All clouds are internal to our network. All devices in that diagram with the exception of the dialer box and the MySQL box are already in place.
We’ve got about 60 SRs so far, plan to increase that to about double in the future, have a few agents who connect from home (and would be accessing via pure VOIP to the Tadiran), and would not be averse to setting up a few more Asterisk boxes for the dialer.
Thank you very much.