I need to create a custom on hold messaging solution and the only way to do it at this point would be to pretty much double the ports on my commercial IVR which isn’t going to happen.
I came up with a solution on how I can accomplish this alternatively and need to know if it is possible via Asterisk to do it.
PBX: Inter-Tel Axxess (Ver 9, no IP capability (yet), PRI)
Daily Volume: Approximately 10-15,000 calls. Roughly 5000 are actually inbound to the call center and the rest are handled via redundent IVR’s.
Axxess Hunt Group over flow extensions would be set to point to a hunt group.
The extensions in this hunt group would be associated with an IVR application.
The answering application would need to read the original DNIS digits. (If Asterisk can hook into the Inter-Tel OAI then no problem.)
Scrape the db to find the recording to play for that DNIS number.
Start the message and hang up.
So, is this possible with Asterisk and if so, what do I need to make it happen?
Thanks in advance.