So this is probably a newbie question, but let me set up the scenario:
So my agents are often doing multi-line dialing, so I may on an outbound scenario have 3 agents each making 3 calls, which is 9 SIP channels, but when they are on a call, I have 6 idel channels.
The question is if I can use those 9 total channels for both inbound as well as outbound calls on asterisk, or if I need dedicated SIP inbound versus outbound channels?
Knowing the answer will greatly clarify how many channels I will need to get.
Thanks in advance!